Hosted Phone System

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Hosted: Features

Below is a list of some of the most popular features available to you with a Hosted phone system.

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On-the-Fly Recording

When PBXtra is used with HUD (purchased separately), gives your employees the ability to record their own calls with the press of a button. Call recordings capture agent name, agent extension, date, time, and file size. HUD also comes with an extensive permission system that lets you decide exactly who can record their own calls and who is allowed to record others’ calls. HUD is critical for quality control within your call center!

Scheduler

Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different Call Menu on weekends and holidays (new!), with different options for your callers to choose from. Use PBXtra’s intuitive Scheduler to create and apply schedules that will make your phone system work for you — even when you have gone home for the day!

Auto-Attendant

PBXtra’s most powerful feature is its Auto-Attendant. This feature lets callers “Press 1 for Support” or “Press 2 for Sales.” PBXtra’s Auto-Attendant is as easy to use as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.

Microsoft Outlook Integration

Inbound Calling: When your phone rings, the Caller-ID will be analyzed against your Outlook Contacts. If a match is found, the caller’s name will pop-up!

Call from your Inbox: Right-click on a contact or email message to call. Your phone rings, and you’re connected!

Voicemail-to-Email

Receive your voicemails as emails! Your PBXtra comes preconfigured to send each employee an email notifying them of new voicemail messages. Or, users can customize their extension to attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!

Music-on-Hold

Music On Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. Standard Edition comes with 2 playlists, giving you the ability to play different audio tracks for calls coming into different departments or queues. Professional, Call Center, and Unified Agent Edition give you an unlimited number of playlist. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your support team.

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