The Cloud Communications Experts

What is HUD?

What is HUD (Heads Up Display)?

Heads Up Display, or HUD, is a powerful and Award Winning UC application that is part of the solutions APEX Communications offers with Fonality.

The idea behind HUD is to bring every form of your communications together in one single interface.

HUD is an ideal UC application because it acts like a funnel. This essentially means that every time someone tries to reach you- regardless of what method they use- it will come through your HUD. Nothing will ever be missed. Likewise, any time you attempt to reach someone you can do it by any means you want through HUD.

Not only that, what you are doing and who you are communicating with is available information to all your peers through the presence feature. If you think about it, there are countless benefits to knowing what all your peers are doing during office hours. Just to name a couple, it ensures calls aren’t transferred to someone not available to speak and also allows managers to keep track of important calls from certain customers.

In short, HUD essentially makes everybody reachable through a single touch point, and with presence intelligence it ensures that you are able to reach the right person, at the right time, every time.

What does HUD do?

The HUD application connects your phone, your desktop, and your organization by consolidating all communications into a single easy-to-use interface.

HUD allows you to do:

  • Manage Calls
  • See the presence or status of your employees
  • Chat with your employees
  • Manage queues
  • Transfer Calls
  • Access voicemail messages from anywhere
  • Record Calls
  • Setup a Conference Call
  • And a whole lot more…

Want to Learn More About HUD and HUD Mobile?

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